Royal Mail have announced a rate change

The new rates apply to all of the postage tariffs, effective Monday 2nd October 2023. We’ve put together an overview of the changes to help you get up-to-speed quickly and start saving money on your postage costs.

Not sure how to update your machine? Just click here ‘Machine Instructions & Checker‘ to find how to download the rates onto your machine with plenty of time.

Franking Machine Downloads

To make sure your machine is ready for the new Royal Mail rates, please click below for download instructions, or to check that the new rates are uploaded to Mailmark devices.

Machine Instructions & Checker

What Happens If You Use The Old Rates?

Although modern Franking technology is designed to make sure you pay the best rate for your mail, your machine does have to be updated with the latest Royal Mail products, service and rates to ensure you make the most of the franking savings and avoid any surcharges for underpaid mail.

Under the Business Customer Surcharge guidelines, any underpayment on franked mail can produce a charge for the missing postage, along with an administration fee per item. Your franked mail will still be delivered without delay, though via your unique Die number Royal Mail will write to the business re the reason for any charges, or simply collect the underpayment (and reduced fee) directly on newer Mailmark machines. Royal Mail FAQs on Surcharges

As the new tariffs will differ by a few pence from the current rates, any franked mail using the old rate could incur a charge, so it’s important that your machine is updated. We’ll update the download links when available, though please contact customer services if you have any questions.

Call our Rate Change team with any questions on 0800 652 9178

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