Customer service is no longer just about dealing with customers face-to-face, with social media and smart phones allowing people to stay connected 24 hours a day, there’s a lot more to it than being friendly and helpful to the customer in front of you.
Although the main goal of customer service, keeping your customers satisfied, hasn’t changed, there’s a lot more to it these days. Customers have so many outlets to air their thoughts, complaints and praises. How your business responds and adapts to this is crucial.
A number of business leaders and customer service experts have shared their expertise on how customer service has changed, the future of customer service and how your business can keep up.