Following the progress made by their technical and operational teams in the US, along with extended testing phases in the UK over the last few days, Pitney Bowes have announced that functionality has been fully restored and the connection process on machines is underway.
All franking machines powered by Pitney Bowes should now be able to perform a data capture update and postage refill to upload funds as required, following the downtime caused by the malware attack.
If you receive an error when you first refill, please reboot by turning off and on, and try again. For TMR s Series (SendPro P) and c Series (Connect) users, please reboot by going to the home screen, pressing the gear icon and selecting ‘shut down’ before powering back on.
Thank you for your understanding during this process and please get in touch with our team if we can help in any way, though we will continue to keep updating our News site with progress.
System Outage Restricts Access – Issued October 14th 2019
Unfortunately, due to a significant system outage on Saturday 12th October following a possible malware attack, all franking machines powered by Pitney Bowes are currently unable to access servers.
According to the manufacturer, this will restrict franking on all s Series (SendPro) machines, along with any frankers that require a data capture update, or postage refill, along with access to Your Account. Though most machines with available postage funds will continue to be able to frank as required until the monies are depleted.
Rest assured that their technical and operational teams are working to resolve this issue as quickly as possible to minimize disruptions to your business, and we’ll keep you updated with any progress.
As usual, please call our team if you have any questions, though due to the nature of the repair being actioned by Pitney Bowes, it’s currently impossible to confirm timelines.
Pitney Bowes issued the following statement:
“Pitney Bowes was affected by a malware attack that encrypted information on some systems and disrupted customer access to some of our services. At this time, the company has seen no evidence that customer or employee data has been improperly accessed. Our technical team is working to restore the affected systems, and it is working closely with third-party consultants to address this matter. We are considering all options to expedite this process and we appreciate our customers’ patience as we work toward a resolution.”
Please click on the links below for the latest News & Updates from Pitney Bowes: (note: you may need to refresh your page when linked for their latest update)
CLICK – PB Online Live System Update with FAQ section
PB Update Email on Postage Refill Up & Running – October 19th 15.00
PB Update Email on Postage Refill Process – October 17th 17.00pm
PB Update Email on Postage Refill Process – October 16th 17.00pm
PB Update Email on Postage Refill Process – October 16th 12.01pm
PB Update Email on Malware Incident – October 15th 11.20am
PB Alert Email on System Outage – October 14th 11.00am
Pitney Bowes Issues Statement on Malware Attack
